FAQs

Our knowledgeable Sales Team—available Monday through Friday 9am-5pm (EST)—is happy to answer questions and guide you through the ordering process. Or, if you prefer, an online chat is available during business hours. If we’re out of the office when you call, leave a message and we’ll get back to you as soon as possible!

Email: contact@electricstock.ca
Live Chat: Chat Online

222 Islington Ave Suite 260, Etobicoke, ON M8V 3W7, Canada

Phone: 1-416-274-9011

We have prepared for you a wide range of info blogs, in our Resources page.
https://electricstock.com/blogs/news
However, any question you may have, please do not hesitate to contact our Sales Team through chat or email. 
 

All products manufactured by Electric Stock Co. receive either a CSA certification, ETL certification or both. Certifications for vendor products and imported fixtures are listed in their product details. For more information, please consult an individual product’s description or contact our Sales Team.

We do offer discounts for large orders! Get in touch with our Sales Staff to find out if your order qualifies!     

Yes we would! Your contractor will be required to sign up for a trade account. New accounts are typically approved within 48 hours, with the exception of weekends.

Our lights are made to order and manufactured in Canada. It typically takes between 3 to 7 business days to manufacture the fixtures prior to shipping. Lead times may vary due to the current order volume and customizations selected. If your order is time sensitive, get in touch with our Sales Team!

Yes! We can absolutely upgrade your order with expedited shipping! Contact our Sales Team for shipping rates!

Additional rates apply on all shipments to the United States, Alaska and Hawaii.

The customer is responsible for all duties and taxes imposed by the country of import. Please contact our Sales Team for all international shipping information.

We understand that due to the nature of online ordering and the fluid process of building and remodeling, returns are sometimes necessary. Because we offer a vast quantity of designs and options, and every product is made to order to the customer's specifications, we encourage customers to talk with our sales team about sizes, colours, quantities, and other finish options before ordering to ensure their satisfaction. These steps often resolve the need to return a product. 

 

If, by some chance, we make a mistake on your order, we will get the correct products to you with no additional charges. We will also pay for the incorrect items to be picked up and shipped back to us. It’s our goal to meet your expectations and make sure you are completely satisfied with your purchase.

 

If you decide to return a product, contact our sales team. They’ll guide you through our process. All returned products should be shipped to “Electric Stock Co. 222 Islington Ave Suite 260, Etobicoke, ON M8V 3W7, Canada” in their original boxes and packaging.

All Electric Stock Co. lighting is warrantied by the manufacturer for up to five years to be free of defects in materials and workmanship under normal use and service unless otherwise specified. 

 

At our discretion, we will repair or replace any product covered under our warranty limited to parts and labor at our factory. No charge backs allowed for return shipping fees or customer materials and labor that may be required for repair or replacement.

 

Please note that not all finishes are warrantied for exterior use. In extreme conditions such as saltwater environments, acts of Mother Nature, etc. no other warranties are expressed or implied.

 

Most of our lighting is CSA Listed or made with ETL/CSA components. Please refer to each product’s description to confirm.

 

Wiring and installation must be performed by a licensed electrician only. Upon placing a purchase order, the customer acknowledges and agrees to seek the services of a licensed electrician to wire and install any product purchased from ES. 

The information you provide on our website is only used by Electric Stock Co. to fulfill your order or requests. We reserve the right to refuse any order. You may opt out at any time if you elect to receive our catalogs, email promotions, or new product launches.

 

Additionally, we track cookies to better understand your personal preferences and the way you engage with our website. This may include the presentation of advertisements across the internet tailored to you based on the pages on our website you view and your specific interests. These advertisements are displayed through third party platforms, such as Google Adwords and the Google Display Network. All personal information pertaining to cookies gathered by us and/or these third parties remains anonymous.

 

If you wish to opt out of this program, you may do so by adjusting your Google Ad Settings
https://support.google.com/ads/answer/2662856?hl=en

This website is secured utilizing a Secure Socket Layer (SSL) certificate owned by Electric Stock Co. Transactions on the site are protected with up to 256-bit SSL encryption. 

Our website utilizes SSL technology for all online orders and authentication pages.